Quick answers about repairs and service at our Oshawa and Scarborough shops. Can’t find your question? Call or email us and we will help.
Booking and Hours
How do I book an appointment?
Book online for Oshawa or Scarborough, or call us: Oshawa 905-432-7584, Scarborough 905-288-7985.
What are your hours?
Both shops are open Monday to Friday, 9am to 6pm. We are closed Saturday and Sunday.
Which shop should I go to?
Both shops do the same work with the same warranty, so pick the one that is closer. Oshawa is at 1115 Wentworth St W, Unit C5B. Scarborough is at 70 Silver Star Blvd, Unit 121, near the Markham border. Drivers in Pickering can use either one.
Can you look at my car today?
Call the shop and we will tell you the earliest time we can look at it.
Quotes and Financing
How much does a diagnostic cost?
It depends on your vehicle and the problem. Call us or send us your vehicle and what it is doing, and we will give you a diagnostic quote. We explain what we find before any repair work is done.
Will I get a quote before the work starts?
Yes. We explain what your car needs and give you a quote before we start.
Do you use OEM or aftermarket parts?
Either one. We can use parts straight from the manufacturer or good-quality aftermarket parts. The choice is yours.
Do you offer financing?
Yes. Financing is available with no credit check and no obligation, for vehicles less than 10 years old. See the financing details and application.
Warranty and Dealership Questions
What warranty do you give on repairs?
Our repairs come with a 1-year warranty on labour, and most parts are covered for 1 year as well.
Does servicing my car outside the dealership void my warranty?
No. Our scheduled maintenance follows factory specifications, so your manufacturer warranty stays intact. Keep your invoices as your service record.
Can I bring my leased car to you?
Yes. Lease agreements normally require maintenance to the manufacturer’s schedule, not dealer servicing. Check your lease and keep your invoices as proof.
Repairs and Service
What cars do you work on?
We specialize in Audi, BMW, Mercedes-Benz, Porsche and Volkswagen, and we work on everything else too, including Asian and domestic vehicles. If it needs fixing, call us.
My check engine light is on. What should I do?
Book a diagnostic. We scan the car and find the real cause before replacing any parts. If the light is flashing or the car is running rough, call us right away.
How often should DSG or PDK transmission fluid be changed?
It depends on the model and the manufacturer’s schedule. We identify your exact transmission first and then tell you the right service. See our DSG and PDK service page.
What is intake carbon cleaning (walnut blasting), and does my car need it?
Many modern direct-injection engines build up carbon on the intake valves. This can cause rough idle, misfires on cold starts and slower throttle response. Walnut blasting cleans the carbon off. Read more on our carbon cleaning page.
Do you do tuning and performance upgrades?
Yes. We offer in-house ECU and TCU tuning on select Audi, BMW, Honda and Subaru vehicles. We also install custom exhausts, coilovers, downpipes, lowering springs and performance clutches. See all performance work.
Do you do collision repair?
Yes, through insurance or out of pocket. See our collision repair page.
Parts Orders: Shipping, Payment and Returns
What shipping methods are available?
Flat rate shipping is currently only available in the GTA and surrounding areas, for shipping outside of these regions we ship via UPS or Canada Post. FREE instore pickup is always available!
Do you ship internationally?
We currently only offer shipping to Canadian addresses
How might I obtain an estimated date of delivery?
Once your order is placed you will receive an email confirmation including the estimated delivery date
Can I split my order to ship to different locations?
If your order contains multiple items that you wish to ship to multiple locations there is no additional fee if the address is within our free shipping coverage area, if it is outside this area we charge an additional $25 + tax for each address
What payments methods are available?
We currently accept cash, mastercard, visa, debit and interac e-transfers.
Can I split my payment?
Payments may be split however items will not ship until the full payment has been processed
How do I return or exchange an item?
For detailed information about returns please visit out terms and conditions page here
How do I cancel an order?
Please send us an email to info@partsplug.ca to cancel an order, please note that special order products are final and may not be returned or cancelled, we will alert you if anything in your order is a special order item
Still Have a Question?
We will be happy to answer any questions you may have. Contact Us